Outsourcing, as we know it today, was not a feasible option for any company in any industry fifty years ago. Twenty years ago, outsourcing was common knowledge, but it was nowhere near the industry it is today. In the last twenty years, outsourcing has exploded. It is an industry some countries have built their economies around. Technology has allowed companies to send jobs to locations outside of their headquarters. Companies are outsourcing positions to locations both onshore and offshore. The offshore option is only growing in popularity with companies around the world.
Call centers can be a costly department for any company to run and house. They are typically not revenue generating, but they are necessary, which is one of the many reasons they are being outsourced so frequently. The cost differential between a domestic call center and an offshore call center can be gigantic. The cost can be reduced significantly because the cost of labor in some foreign destination is remarkably lower due to the cost of living being lower. Companies are able to hire more employees for a smaller sum at an outsourced location.
English speaking countries have lead the way in outsourcing positions overseas to India, Philippines or South Africa. One of the most popular business processes outsourcing (BPO) services are call centers. They are one of the most frequently outsourced positions for a variety of reasons.
Outsourcing Chinese speaking call centers is different from outsourcing English speaking call centers in many ways. As of today most Chinese call centers are still operating within China. Companies outsource to provide more professional service with better efficiency to save the cost.
Cilitech operates the largest call center chain in the Northwest China, our employee speaks standard mandarine and works at flexible hours. if you want to outsources your call centers, please give us a call or drop us an email. We will get back to you soon.